FAQs

LAURIS COUTURE SHIPS THROUGH USPS OR UPS. WE OFFER 4 TYPES OF SHIPPING METHODS (GROUND, 3 DAY DELIVERY, 2ND DAY DELIVERY AND OVERNIGHT DELIVERY).

FOR EACH PRODUCT SELECTED ON THE HTTPS://LAURIS-GIRL-COUTURE.MYSHOPIFY.COM/ WEBSITE, A SUMMARY PAGE WILL BE DISPLAYED AND MAY FEATURE A PHOTOGRAPH OF THE ITEM, ITS COLORING AND REFERENCES, THE UNIT PRICE, THE QUANTITY ORDERED, AND THE TOTAL AMOUNT OWED FOR YOUR ORDER. BEFORE PLACING YOUR ORDER BY CLICKING ON THE “PURCHASE” BUTTON, PLEASE CONFIRM THAT THIS INFORMATION ACCURATELY REFLECTS YOUR SELECTION. ONCE YOU HAVE CONFIRMED YOUR ORDER IT WILL BE SUBMITTED FOR PROCESSING

WE ONLY ACCEPT PAYMENT BY CHARGE CARD OR CREDIT CARD. WE ACCEPT THE FOLLOWING CHARGE CARDS AND CREDIT CARDS: MASTERCARD, VISA, AND AMERICAN EXPRESS

IF YOU REQUEST A REFUND FOR RETURNED PRODUCTS, LAURIS WILL USE COMMERCIALLY REASONABLE EFFORTS TO ENSURE THAT ANY REFUND WILL BE MADE WITHIN TEN (10) BUSINESS DAYS OF RECEIPT OF THE GOODS. ALL REFUNDS SHALL BE MADE TO THE ORIGINAL FORM OF PAYMENT. UNDER NO CIRCUMSTANCES WILL LAURIS GRANT YOU AN ELECTRONIC CREDIT USABLE ON THE HTTPS://LAURISCOUTURE.COM/ WEBSITE

IF YOU RECEIVED AN ITEM AS A GIFT FROM HTTPS://LAURISCOUTURE.COM/, YOU MAY EXCHANGE IT FOR ANOTHER ITEM OF EQUAL OR GREATER VALUE WITHIN FOURTEEN (14) DAYS OF DELIVERY. YOU, THE GIFT RECIPIENT, MUST PAY THE DIFFERENCE IN PRICE. PLEASE CONTACT CUSTOMER SERVICE TO RECEIVE A PRE-PAID LABEL BY EMAIL. YOU MAY EXCHANGE THE GIFT ITEM EITHER (I) FOR A DIFFERENT ITEM OF EQUAL OR GREATER VALUE, OR (II) MULTIPLE ITEMS THAT TOGETHER ARE EQUAL TO OR GREATER IN VALUE THAN THE PURCHASED PRODUCTS. SHIPPING COSTS ARE EXCLUDED FROM THE VALUE OF AN EXCHANGE.

YOU MAY RETURN ANY FULL-PRICED PRODUCT ORDERED ON THE HTTPS://LAURISCOUTURE.COM/ WEBSITE FOR EXCHANGE OR REFUND WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE DELIVERY DATE. RETURNED PRODUCTS MUST BE IN THEIR ORIGINAL CONDITION, UNUSED, UNWASHED, UNALTERED, AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED WITH ALL TAGS ATTACHED, AND IN THE ORIGINAL PACKAGING (INCLUDING, IF POSSIBLE, THE ORIGINAL DELIVERY BOX). THE ORIGINAL INVOICE MUST BE PROVIDED WITH ANY RETURN. LAURIS WILL DETERMINE IN ITS SOLE DISCRETION WHETHER THE PRODUCTS ARE IN ORIGINAL CONDITION WHEN RETURNED. IF LAURIS DETERMINES THAT THE PRODUCTS ARE NOT IN ORIGINAL CONDITION THEY WILL BE RETURNED TO YOU. PLEASE ALLOW UP TO TEN (10) DAYS FOR THE PROCESSING OF YOUR RETURN. RETURNING A PRODUCT FOR EXCHANGE OR REFUND IS AT NO ADDITIONAL COST IF YOU USE OUR PRE-PAID LABELS. TO RETURN A PRODUCT, LOGIN TO YOUR ACCOUNT TO REQUEST A RETURNS MERCHANDISE AUTHORIZATION (RMA) AND TO DOWNLOAD A PRE-PAID SHIPPING LABEL. ADDITIONAL INSTRUCTIONS MAY BE PROVIDED ON THE INVOICE OR THROUGH THE RETURN PROCESS. IN ORDER TO RETURN A PRODUCT AT NO ADDITIONAL COST TO YOU, YOU MUST RETURN IT TO USING OUR CARRIER BY USING OUR SYSTEM OF PRE-PAID RETURN LABELS. LAURIS DOES NOT TAKE TITLE TO ANY RETURNED PRODUCTS UNTIL THEY ARE RECEIVED BY US.